If you have a concern or wish to make a complaint

Most people are satisfied with our services. However if you are unhappy please try to discuss this with those who are caring for you or your relative. If you would prefer to talk to someone who has not been involved so far, you can telephone or write to one of the following.

For General Practitioners, Dentists, Chemists and Optician services

Each practice or shop will have someone responsible for looking into any concerns or complaints. Contact the practice or shop and ask for their name.

For Lanarkshire Primary Care Division

You should telephone or write to: the Patient Services Department, Strathclyde Hospital, Airbles Road, Motherwell ML1 3BW, 01698 245004.

For Lanarkshire Acute Services Division

You should telephone or write to the appropriate Complaints Officer.

Hairmyres Hospital

Mrs Michelle Nobes

Hospital Administration Manager

Hairmyres Hospital

Eaglesham Road

EAST KILBRIDE

G75 8RG

01355 585325

Wishaw General Hospital

Mrs Yvonne Ross

Administration Manager

Wishaw General Hospital

59 Netherton Street

WISHAW

ML2 ODP

01698 366558

Monklands Hospital

Mrs Christine McNeill

Administration Manager

Monklands Hospital

Monkscourt Avenue

AIRDRIE

ML6 OJS

01236 713065

A leaflet called Making a Complaint about the NHS is available in the Useful links section of this page, in wards and departments and from the Complaints Officers.

This explains the complaints procedure. If you are not sure who you should contact, telephone the General Enquiry Line on 08453 130 130. The line is staffed Monday to Thursday, 9am to 5pm and 9am to 4.30pm on a Friday. There is an answer machine outwith these hours. If all lines are busy calls are transfered to the answer machine which is checked at regular intervals.

Citizens Advice Lanarkshire is also available to give you independent advice and support if you need it. Their telephone number is listed in the phone book under 'citizens advice bureau' or visit www.cablanarkshire.org.uk.

Further information is available from the Citizens Advice Scotland Advice and Support for all NHS users leaflet.