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Out of Hours Service
 
 

Out of Hours Service  


An NHS 24 nurse advisor will assess your symptoms and advise you what to do next

Introduction

 

NHS Lanarkshire's out-of-hours service is for patients who need urgent medical care and cannot wait until their GP surgery is open.

All of NHS Lanarkshire's out-of-hours calls are handled by NHS 24, the free telephone health advice, clinical assessment and referral service.

You can contact them directly on 111.

An NHS 24 nurse advisor will assess your symptoms and advise you what to do next. If you need to see a doctor or other health professional, this will be arranged for you.

Whatever the problem, you can talk confidentially to a nurse or health information advisor who will help you get the right care from the right health professional at the right time.

If you call your GP surgery out-of-hours, a recorded message will ask you to ring the NHS 24 number.

Patients are advised to make sure they always have sufficient quantities of any regular medication. It is also useful to keep your medicine cabinet stocked with a few medicines, such as paracetamol, which can help you look after yourself at home.

Your local community pharmacist will be pleased to offer advice about what you need. A range of other services are also available out of hours. For details of the best service to access to meet our needs see our Know Who To Turn To guide.

Interim Arrangements

 

New interim arrangements to improve the safety of Lanarkshire’s primary care out-of-hours services are in place from Wednesday 1 July 2015.

The changes do not affect how people contact the service and anyone who needs urgent medical care and cannot wait until their GP surgery is open should continue to call NHS 24 on 111.

If you need to see a doctor, this will be arranged at one of the new out-of-hours centres at Airdrie Community Health Centre and Douglas Street Community Health Clinic in Hamilton. Home visits will also be provided where necessary.

People living in Rutherglen and Cambuslang can continue to access out-of-hours services at the New Victoria Hospital.

For more information about the reasons for the interim arrangements see our recent news update.

Getting there

 

Please note the out-of-hours service is by appointment only. Patients must phone NHS24 111 to arrange an appointment before going to an out-of-hours centre.

Airdrie Community Health Centre
88 Graham Street
Airdrie
ML6 6DB

Douglas Street Community Health Clinic
19 Douglas Street
Hamilton
ML3 0BP

By car

 

Plan your journey to Douglas Street Community Health Clinic using Google maps.

Plan your journey to Airdrie Community Health Centre using Google maps.

Visitor car parking is available at the rear of the Airdrie Community Health Centre building.

Visitor car parking is available at the rear of Douglas Street Community Health Clinic. Spaces are also available in the South Lanarkshire Council car park which is accessible from Beckford Street.

By public transport

 

Plan your journey by bus or train using the Traveline Scotland website or telephone Traveline Scotland on 0871 200 22 33 for advice.

Train times can also be found on the ScotRail website.

Douglas Street Community Health Clinic is less than a quarter of a mile from Hamilton West railway station.

Airdrie Community Health Centre is half a mile from Airdrie railway station.

Transport support

 

For patients who are genuinely unable to make their own way to the centre, we will arrange transport for them so that no one is disadvantaged. A home visit can also be carried out where required.