Most people are satisfied with our services. However, if you are unhappy please try to discuss this with those who are caring for you or your relative. If you would prefer to talk to someone who has not been involved so far, you can contact one of the following.
Please let us have as much relevant information as you can. This would include the patient’s name, address, date of birth and hospital number (if known). If you are not the patient please let us have your name and address and details of which service you wish to complain about. Dates and names of staff involved would be helpful but are not essential.
For General Practitioners, Dentists, Chemists and Optician services
Each practice or shop will have someone responsible for looking into any concerns or complaints. Contact the practice or shop and ask for their name.
For Lanarkshire Community Health Partnerships
You should contact:
Patient Services Manager
NHS Lanarkshire Headquarters
Kirklands
Fallside Road
Bothwell
G71 8BB
Tel: 01698 858321
For Lanarkshire Acute Services Division
You should contact the appropriate Complaints Officer:
Hairmyres Hospital
Mrs Michelle Nobes
Patient Affairs Manager
Hairmyres Hospital
Eaglesham Road
East Kilbride
G75 8RG
Tel: 01355 585 325
Email:
michelle.nobes@lanarkshire.scot.nhs.uk
Wishaw General Hospital
Mrs Yvonne Ross
Patient Affairs Manager
Wishaw General Hospital
59 Netherton Street
Wishaw
ML2 ODP
Tel: 01698 366 558
Email:
yvonne.ross@lanarkshire.scot.nhs.uk
Monklands Hospital
Mrs Christine McNeill
Patient Affairs Manager
Monklands Hospital
Monkscourt Avenue
Airdrie
ML6 OJS
Tel: 01236 713 065
Email:
christine.mcneill@lanarkshire.scot.nhs.uk
A leaflet called Making a Complaint about the NHS is available in the Related Documents section of this page, in wards and departments and from the Complaints Officers.
This explains the complaints procedure. If you are not sure who you should contact, telephone the General Enquiry Line on 08453 130 130. The line is staffed Monday to Thursday, 9am to 5pm and 9am to 4.30pm on a Friday. There is an answer machine outwith these hours. If all lines are busy, calls are transferred to the answer machine which is checked at regular intervals.
Citizens Advice Lanarkshire is also available to give you independent advice and support if you need it. They can be contacted on 01555 662353 or 01236 429338 or visit the Citizens Advice Lanarkshire website.
Further information is available from the Citizens Advice Scotland Advice and Support for all NHS users leaflet found under Related Documents on this page.