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If you have a concern 

 

Most people are satisfied with our services. However, if you have a concern please try to discuss this with those who are caring for you or your relative. If you would prefer to talk to someone who has not been involved so far, you can contact the Patient Affairs department.

This is not part of the complaints process but can help us to improve our services. If you would like to make a complaint please see our Making a Complaint page.

For General Practitioners, Dentists, Chemists and Optician services

Each practice or shop will have someone responsible for looking into any concerns. Contact the practice or shop and ask for their name. 

For NHS Lanarkshire Services

Community, Mental Health & Learning Disability, Paediatric Services - Laura Jack, Patient Affairs Manager
Tel: 01698 858321
Email: PatientAffairs.Primarycare@lanarkshire.scot.nhs.uk
NHS Lanarkshire Headquarters, Kirklands, Fallside Road, Bothwell. G71 8BB

Hairmyres Hospital - Christine McNeill, Patient Affairs Manager
Tel: 01355 585325 
Email: christine.mcneill@lanarkshire.scot.nhs.uk 
Hairmyres Hospital, Eaglesham Road, East Kilbride. G75 8RG

Monklands Hospital - Melanie MacLean, Patient Affairs Manager
Tel: 01236 713 065
Email: Melanie.MacLean@lanarkshire.scot.nhs.uk 
Monklands Hospital, Monkscourt Avenue, Airdrie. ML6 OJS

Wishaw General Hospital - Yvonne Ross, Patient Affairs Manager
Tel: 01698 366 558
Email: yvonne.ross@lanarkshire.scot.nhs.uk
Wishaw General Hospital, 59 Netherton Street, Wishaw. ML2 ODP

If you are not sure who you should contact, telephone the General Enquiry Line on:
0300 3030 243.

The line is staffed Monday to Thursday, 9am to 5pm and 9am to 4.30pm on a Friday. There is an answer machine outwith these hours. If all lines are busy calls are transferred to the answer machine which is checked at regular intervals.

Please let us have as much relevant information as you can. This would include the patient’s name, address, date of birth and hospital number (if known). If you are not the patient please let us have your name and address and details of which service you have a concern about. We will need to obtain the patient's consent before we can act on your concern. Dates and names of staff involved would be helpful but are not essential.

The vast majority of NHS complainants are responsible in how they act and behave, and act courteously and fairly. On the few occasions where this is not the case, and the situation cannot be resolved by other means, NHS Lanarkshire staff will follow the Complaints Management Procedure's Unacceptable Behaviour Procedure.

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