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South Lanarkshire IJB Complaints Handling 


South Lanarkshire Integrated Joint Board values complaints and uses information
from them to help make improvements.

If something goes wrong or you are dissatisfied please tell us.

The following leaflet describes our complaints procedure and how to make a complaint. It also tells you what you can expect from us.

For further information, please see our complaints handling procedure below which reflects our commitment to valuing complaints.

It highlights how we seek to resolve dissatisfaction as close as possible to the point of contact and to conduct thorough, impartial and fair investigations of complaints so that, where appropriate, we can make evidence based decisions on the facts of the case.